LESN Online > Tech Info > Frequently Asked Questions

This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful. If your questions are not covered here and you need technical assistance, you can contact Peggy Kane at (610)758-6952, Email: make@lehigh.edu.

1. The video and/or audio stops when the graphic changes.
2. I upgraed my browser and now my RealPlayer/Adobe Acrobat does not work.
3. I'm having problems using RealPlayer with my firewall.
4. The Real Player test works but the Streaming Media test and demo has no video.
5. I'm having problems with Real Player but my problem is not on this list.
6. I'm having problems with Adobe Acrobat but my problem is not on this list.

1. The video and/or audio stops when the graphic changes.

This is caused by a few conditions:

• Your computer is at or below the minimum requirements.
• You have other programs running at the same time.
• Your connection to the internet or your modem has connected at a slower than normal speed.

Here are a few suggestions:

• Close all other programs.
• Reboot.
• If you are on a modem, hang-up and re-connect.

Press OK.

2. I upgraded my browser and now my Real Player/Adobe Acrobat does not work.

When you upgrade your browser, the conversion from the old version may not update the locations of all of your plugins.

First, try to reboot the computer after the browser upgrade.

The best solution is to reinstall the plugins, then reboot.

3. The Real Player test works but the Streaming Media test and demo has no video.

Netscape or Internet Explorer cannot find the Plugin to play the video.

• Make sure that you are running 4.x Netscape or 5.x Internet Explorer.
• Make sure that the Real Player was installed after the browser was installed or upgraded.

4. I'm having problems with Real Player but my problem is not on this list.

With 70 million users, Real has seen most of the common problems. Please go to the Real Tech Support Site for more information about your problem.

5. I'm having problems with Adobe Acrobat Reader but my problem is not on this list.

Please go to the Adobe Acrobat Reader Tech Support Site for more information about your problem.

6. I'm having problems using RealPlayer with my firewall.

Please go to the Real Firewall Support Page for more information on configuring your system to use RealPlayer.